Important Notice: We are not able to ship Rx Products to IN, IA, MD, MN, ND, & WY at this time. We can still ship non-Rx to these states.

Now Under New Management!

Free Shipping On Orders Over $249!

Please note: Bulk, cases, and heavyweight items incur a flat $14.00 shipping fee.

Refund policy

Return Goods Policy

All returns must have a Return Merchandise Authorization (RMA) number to receive credit. Please display the RMA number on the address label and include the RMA within the package. RMA numbers are valid for 7 business days following issuance. For an RMA number, call 501-218-8635

Ship returns to:

My Medical Supply

1300 Westpark Dr, Suite 7

Little Rock, AR 72204

All returned merchandise is subject to the following terms:

  • Pharmaceuticals, emergency response items, special order items, and other sensitized products are not eligible for return.
  • Defective merchandise must be returned within 7 days after delivery.
  • No merchandise is acceptable for return without original packaging and package inserts. Product must be in resalable condition. 
  • Discrepancies/defective items must be reported within 2 business days after delivery and must include pictures of damaged product.
  • No returns will be accepted beyond 30 days after delivery.
  • RMAs need a copy of the original invoice or invoice date and number for reference.
  • We will not reimburse costs associated with an express/expedited shipping method.

The following general terms and conditions apply to all orders placed with My Medical Supply via web, phone, or email.

PLEASE NOTE THAT DUE TO T3 REQUIREMENTS, PHARMACEUTICALS ARE NOT ELIGIBLE FOR RETURN.

Payment Terms

  • Payment is accepted via all major credit cards unless an open credit account has been established
  • Terms are net 30 days on open accounts*. Statements are sent monthly. Payments on statements or invoice may be made by check, money order, ACH, or major credit card. All major credit cards are accepted  Ask about having your open account set for monthly credit card auto-payment

 Return Good Policy

  • All returns must have a Return Merchandise Authorization (RMA) number to receive credit
  • Please display the RMA number on the address label and include the RMA within the package
  • RMA numbers are valid for 7 days following the issuance
  • For an RMA number, call 501-218-8635
  • MMS is not responsible for any order if proof of delivery is provided by the carrier.
  • Ship returns to:

My Medical Supply

1300 Westpark Dr, Suite 7

Little Rock, AR 72204

All returned merchandise is subject to the following terms:

  • All returns are subject to a 15% restocking fee
  • Pharmaceuticals, emergency response items, special order items, and other sensitized products are not eligible for return
  • No merchandise is acceptable for return without original packaging, package insert, and product must be in resalable condition
  • Defective merchandise must be returned within 7 days
  • Discrepancies/Defective items must be reported within 2 business days after delivery
  • No returns accepted after 30 days
  • RMAs need a copy of the original invoice or invoice date and number for reference
  • We will not reimburse costs associated with any express/expedited shipping method

  • Customers have 7 Business Days from delivery date to report any lost or missing items.

Pharmaceutical T3’s Availability

  • Item T3’s available upon request for a previously bought item. Please email, contact@mymedicalsupply.com to fulfill your request.

NOTE: Pricing, brand, image, description, and availability of products are subject to change without notice. Items may be substituted for an equivalent product by a different manufacturer.